FAQ

Apartel: the ideal blend of a hotel + apartment. In our case, comfortable, stylish rooms + prime locations with direct access to the neighborhood. As an owner-operator, we invest in infrastructure improvements that result in a better user experience for our guests.

We consider each opportunity through the lens of various travelers. Each property has the potential to satisfy anyone from the business traveler to the curious family to the romantic couple.

Yes, that’s the beauty of our technology.

Seamless. Let us know when you plan on arriving and we’ll send you a unique pin that will be your (and only your) way to gain entry during your stay.

Yes, we welcome the spontaneous wanderer [when we’ve got the space].

Like many small hotels, we collect 100% of your room total + tax at booking. This protects us against fraudulent cards and all sorts of other undesirable scenarios. To hold up our end of the bargain, we will honor the cancellation policy you booked under and go the extra mile to make sure you have a great stay. As always, contact us at any time if you have questions.

We exist to provide a great customer experience, even if you don’t stay with us. We have a 7-day cancellation policy which means if you cancel more than 7 days out we will refund you 100%, no questions asked. If you cancel within 7 days, just let us know and we will try to refund you as much as possible if we are able to resell the room.

We’re always a click [via provided iPad], text, or call away and available 24/7. While your space is private and secure, assistance is hyper-local and quick. Special requests can also be made prior to your arrival so you feel right at home with everything you need upon check in.

Yes – we love further bringing to life ‘your home away from home.’

We have designed your unit to act as your home away from home, so please treat it with that same level of respect. If you want to plan a group event or party, let us know and we can give you some great options around town.

Check-in begins at 3PM. Check-out is at 11AM. Please let us know if you need an early arrival or late check-out and we’ll do our best to accommodate you.

Street parking or Apps like SpotHero or ParkWhiz can come in handy on busier than normal days. On most days there should be plenty of parking within a short walk to the property. Just like everything else – reach out to us, we are happy to help.

A stocked kitchen, washer/dryer, Sonos and a well-crafted collection of books, art, and suggested activities near your doorstep.

We’re happy and excited to be your main source of information + inspiration. Not sure where to take your partner or kids for activities and dinner? We’ve got you. Need a workout plan and quick route down to the loop for a meeting? We’ve got you covered there too. Need gear (bikes, sleds, beach umbrellas, etc.)? Chances are we have it on site or can quickly access. Our team is comprised of locals who live and love their neighborhood and city, so each itinerary or answer to a question comes from the heart and mind of someone who lives where you just stay.

The short answer is no. However, we’re all about making our hotels feel like an extension of your home. While we don’t have an in-person team to greet you, we hope our guests feel the warmth and gratitude! We will also send out an email prior to arrival that’s full of instructions/info. And we’re always a call or email away in case a detail was missed. Btw: check out the field guides in each suite — they’re chock-full of fun things to do in the area & necessary hotel logistics in the realm of comfort/convenience!

At 11:30am on your check-in day, you’ll receive a text message with your suite number and a unique entry code that works for both the hotel lobby door and your suite.

There isn’t parking on-site, but metered, street parking is sometimes available. Download the PARK CHICAGO app to easily pay the meter. Beware of the side streets - many of them are permit parking only. Best to use Apps like: SpotHero or ParkWhiz for longer term parking so that you’re not having to constantly monitor/pay for the meter. There are LOTS of public transportation options right there (bus, train, Divvy bike)!

Yes - dogs are allowed! We do charge a $75 fee for your furry friend.

Our building is from the late 1800’s and just like the olden days, we don’t have an elevator. Lots of vintage, walk-up charm!

Please reach out to [email protected] for your luggage storage needs and we will do our best to accommodate!

Your credit card will be charged 14 days before your reservation begins.

Free cancellation up to 7 days prior to check-in. 7 days before check-in, the reservation becomes non-refundable.

Yes! Each suite comes with a washer/dryer!

Fully Equipped Kitchens A/C Smart TV (w/ YouTube TV!) Yoga Mat Hairdryer Moccamaster Coffee Machines w/ Local Beans Sferra Linens Private Patio (select suites) Malin + Goetz Bath Products Washer/Dryer Premium Bath Towels Clothing Steamer WiFi

Yes, check out our Field Guide! This is our version of a concierge – we’ve included all of our favorite activities, restaurants, and attractions surrounding the hotel.

HOW SOUNDPROOF ARE THE ROOMS? The windows are all brand new, so the noise is usually pretty quiet — BUT, you are in the middle of the city so there will be occasional horn honking, people talking, etc. We’ve got Snooze brand sound machines if you prefer hearing soothing waves vs. city cars!

Yes – extended stays are easy at The Neighborhood Hotel. Our apartment-style suites are convenient and thoughtfully designed for any length of stay. If you’d like to book for 30+ nights, please email us [email protected] to discuss special pricing, if available.

Yes – you’ll love taking over all of our suites! Our hotel is the ultimate spot to host any kind of group getaway: family reunion, wedding guests, corporate or wellness retreat, friends gathering – the list goes on! Depending on the season, there may be a minimum amount of nights for a whole house booking. Please fill out a group booking form to learn more!

The Neighborhood Hotel has a partnership with Baby’s Away, a company that offers local baby gear rentals — everything from cribs to highchairs, even toys. The bonus: they will deliver everything to the hotel, set it up, and break it down when you leave. We love family travel – we even have a blog post dedicated to the subject!